Shipping & Returns

Delivery Charges
Delivery cost is based upon the total weight of your order.

You are able to see the delivery charge which will be added to your order by viewing your shopping basket once you have placed items into it. The cost of the goods along with any delivery cost is calculated and displayed as you add items to your basket.

In order to keep delivery costs down, large or heavy orders may be split and sent as separate consignments, at no extra charge to you. Where a postage method has been selected and a more expensive method is available, we may send your order via the more expensive method, at our expense with no additional cost to you.

Delivery Times

Most orders placed before 3pm are shipped the same day!

All of our candles are made here at Black Candles Limited and not with a third party or drop shipper. This means we are able to get your order shipped as soon as possible.
Use the following as a general guide...
For UK Orders:
Orders under 2000g in weight (including the packaging) will be dispatched via Royal Mail 48.
Orders over 2000g (including the packaging) will usually be dispatched via Royal Mail 24.

For UK Customers, Royal Mail 48 is usually a 2 day delivery service, Royal Mail 24 a 1-2 day delivery service (Remember: This is the delivery estimate from the date we dispatch your order, not necessarily from the date you place your order! All delivery estimates exclude weekends)
Delivery times are estimates only and cannot be guaranteed by Black Candles Limited, especially during busy periods.

We will NOT mark packages to be left in a safe place. If you are not able to accept the package use a delivery address where somebody can. The Royal Mail will leave a card if they are unable to deliver, allowing you to collect in person or rearrange delivery.

You can check the status of your order at any time, by going logging into your profile and clicking the Order History Button. This area will give you full details of your current and past orders with us. It will tell you, for example, if your order has been dispatched etc ...

Customs and Excise Procedures
For sales within the UK or EU, there are normally no further taxes to pay but if in doubt you should check with your local Customs and Excise department.

For sales outside of the UK or EU, you may be charged tax or duty according to your local laws. These charges must be borne by you as we have no control over them and cannot predict what they may be. Normally, you pay these taxes to the local Postal or Delivery Service.

Under international law, you are considered to be the importer of the item and you who must comply with all laws and regulations of the country in which you are receiving the goods before you order. Customs policies can vary widely from country to country, so you should contact your local customs office if you require further information.

All our international customers should note that cross-border deliveries may be subject to opening and inspection by customs authorities. Further, we may be required to supply details about the order to customs authorities in order to facilitate customs clearance and to comply with local laws.

Generally, all customs forms for international packages require us to list the value of the contents of your order by product type.

Returns and Refunds
On receipt of your consignment please inspect contents immediately. Whilst every care is taken to ensure suitable packaging has been utilised, all observations of damage or missing items must be reported to us within fourteen days of you receiving your order. If you receive an item which is damaged please notify us by email and we will arrange a replacement.

Items found to be damaged by the customer will not be refunded.

If you wish to return an unwanted item for a refund you must notify us with fourteen days of receiving your order. Failure to do so means we are unable to offer you any refund of any kind.

Unwanted items to be returned must be sent back at your cost. Items should be returned unused, in their original packaging (unopened where possible) and should be sent via recorded post so as to be able to track the location of the items in the event of any dispute. Unwanted items to be returned must be sent back at your cost.

Refunds will be processed upon receipt of the returned item/s.

Undeliverable Packages
Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. It is your responsibility to ensure the correct shipping address is entered and that someone is available to accept the package if required, or collect the item from the Royal Mail sorting office if necessary.

This Postage and Returns policy does not affect your statutory rights.

Questions ?
If you have any questions about deliveries or making returns, don't hesitate to contact us.
You can also contact us to ask about delivery, before you place your order.