Conditions of Use

Black Candles Limited and its associates provide their services to you subject to the following terms and conditions. If you visit our web site or shop from us, you accept these conditions. Please read them carefully.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our web site, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit the Black Candles Limited web site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on our web site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on our web site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Black Candles Limited or its content suppliers and protected by United Kingdom and international copyright laws.

TRADEMARKS

Any trademarks and trade dress belonging to Black Candles Limited may not be used in connection with any product or service that does not belong to Black Candles Limited, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Black Candles Limited. All other trademarks not owned by Black Candles Limited or its subsidiaries that appear on our web site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Black Candles Limited or its subsidiaries.

LICENSE AND SITE ACCESS

Black Candles Limited grants you a limited license to access and make personal use of our web site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Black Candles Limited. This license does not include any resale or commercial use of our web site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of our web site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. Our web site or any portion of our web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Black Candles Limited. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Black Candles Limited and our associates without express written consent. You may not use any meta tags or any other hidden text utilising the Black Candles Limited name or trademarks without the express written consent of Black Candles Limited. Any unauthorised use terminates the permission or license granted by Black Candles Limited. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Black Candles Limited so long as the link does not portray Black Candles Limited, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Black Candles Limited logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT

If you use our web site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our web site only with involvement of a parent or guardian. Black Candles Limited and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

POSTAGE AND RETURNS

Delivery Charges
Delivery cost is based upon the total weight of your order.

You are able to see the delivery charge which will be added to your order by viewing your shopping basket once you have placed items into it. The cost of the goods along with any delivery cost is calculated and displayed as you add items to your basket.

In order to keep delivery costs down, large or heavy orders may be split and sent as separate consignments, at no extra charge to you. Where a postage method has been selected and a more expensive method is available, we may send your order via the more expensive method, at our expense with no additional cost to you.

Delivery Times

Most orders placed before 3pm are shipped the same day!


All of our candles are made here at Black Candles Limited and not with a third party or drop shipper. This means we are able to get your order shipped as soon as possible.
Use the following as a general guide...
For UK Orders:
Orders under 2000g in weight (including the packaging) will be dispatched via Royal Mail 48.
Orders over 2000g (including the packaging) will usually be dispatched via Royal Mail 24 or Courier (e.g. UKMail, Parcelforce, DPD, etc).

For UK Customers, Royal Mail 48 is usually a 2 day delivery service, Royal Mail 24/Courier is a 1-2 day delivery service (Remember: This is the delivery estimate from the date we dispatch your order, not necessarily from the date you place your order! All delivery estimates exclude weekends)
Delivery times are estimates only and cannot be guaranteed by Black Candles Limited, especially during busy periods.

You can check the status of your order at any time, by going logging into your profile and clicking the Order History Button. This area will give you full details of your current and past orders with us. It will tell you, for example, if your order has been dispatched etc ...

Customs and Excise Procedures
For sales within the UK or EU, there are normally no further taxes to pay but if in doubt you should check with your local Customs and Excise department.

For sales outside of the UK or EU, you may be charged tax or duty according to your local laws. These charges must be borne by you as we have no control over them and cannot predict what they may be. Normally, you pay these taxes to the local Postal or Delivery Service.

Under international law, you are considered to be the importer of the item and you who must comply with all laws and regulations of the country in which you are receiving the goods before you order. Customs policies can vary widely from country to country, so you should contact your local customs office if you require further information.

All our international customers should note that cross-border deliveries may be subject to opening and inspection by customs authorities. Further, we may be required to supply details about the order to customs authorities in order to facilitate customs clearance and to comply with local laws.

Generally, all customs forms for international packages require us to list the value of the contents of your order by product type.

Returns and Refunds
On receipt of your consignment please inspect contents immediately. Whilst every care is taken to ensure suitable packaging has been utilised, all observations of damage or missing items must be reported to us within fourteen days of you receiving your order. If you receive an item which is damaged please notify us by email and we will arrange a replacement.

Items found to be damaged by the customer will not be refunded.

If you wish to return an unwanted item for a refund you must notify us with fourteen days of receiving your order. Failure to do so means we are unable to offer you any refund of any kind.

Unwanted items to be returned must be sent back at your cost. Items should be returned unused, in their original packaging (unopened where possible) and should be sent via recorded post so as to be able to track the location of the items in the event of any dispute. Unwanted items to be returned must be sent back at your cost.

Refunds will be processed upon receipt of the returned item/s.

Undeliverable Packages
Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. It is your responsibility to ensure the correct shipping address is entered and that someone is available to accept the package if required, or collect the item from the Royal Mail sorting office if necessary.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of spam. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. ' . STORE_NAME . ' reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Black Candles Limited and its associates a non-exclusive, royalty-free, perpetual, irrevocable, and fully licensed right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Black Candles Limited and its associates and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post, that the content is accurate, that use of the content you supply does not violate this policy and will not cause injury to any person or entity, and that you will indemnify Black Candles Limited or its associates for all claims resulting from content you supply. Black Candles Limited has the right but not the obligation to monitor and edit or remove any activity or content. Black Candles Limited takes no responsibility and assumes no liability for any content posted by you or any third party.

PRODUCT DESCRIPTIONS

Black Candles Limited and its associates attempt to be as accurate as possible. However, Black Candles Limited does not warrant that product descriptions or other content of our web site is accurate, complete, reliable, current, or error-free.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

OUR WEB SITE IS PROVIDED BY Black Candles Limited ON AN AS IS AND AS AVAILABLE BASIS. Black Candles Limited MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR WEB SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON OUR WEB SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR WEB SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Black Candles Limited DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE PRODUCTS, OR THE MERCHANTABILITY OR FITNESS OF THE PRODUCTS FOR ANY PARTICULAR PURPOSE, AND EXPRESSLY DISCLAIMS ANY AND ALL SUCH WARRANTIES. THE BUYER IS SOLELY RESPONSIBLE FOR DETERMINING THE SUITABILITY OF THE PRODUCTS FOR THE USES AND APPLICATIONS CONTEMPLATED BY THE BUYER. THE BUYER ASSUMES ALL RISKS AND LIABILITIES ARISING OUT OF POSSESSION, USE, OR RESALE OF THE PRODUCTS, WHETHER USED SINGLY OR IN COMBINATION WITH OTHER MATERIAL, INCLUDING, BUT NOT LIMITED TO, ANY RISK OR LIABILITY BASED ON ALLEGED NEGLIGENCE ON THE PART OF Black Candles Limited.

Black Candles Limited DOES NOT WARRANT THAT OUR SITE, ITS SERVERS, OR E-MAIL SENT FROM Black Candles Limited ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Black Candles Limited WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF OUR WEB SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Black Candles Limited, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Black Candles Limited or its associates.

DISPUTES

Any dispute relating in any way to your visit to Black Candles Limited or to products you purchase through Black Candles Limited shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate Black Candles Limited's intellectual property rights, Black Candles Limited may seek injunctive or other appropriate relief in any court in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. The arbitrators award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Privacy Policy, posted on our web site. These policies also govern your visit to Black Candles Limited. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the Contact Us link in the side menu of our web site.